Refund and Return Policy
Effective Date: January 3, 2025
At Joyhato, we aim for complete customer satisfaction with every product purchase. If for any reason you’re not satisfied with your product, our Refund and Return Policy ensures that your shopping experience is hassle-free.
Returns
We accept returns within 30 days of purchase. To qualify for a return, products must be:
- Unused, undamaged, and in their original packaging
- In resalable condition (excluding certain items, such as customized or special orders)
To initiate a return, please contact our customer service team at info@shinehato.com with your order number and the reason for the return. We will send you return instructions and a return authorization.
Refunds
Refunds will be issued to the original payment method used for the purchase once we receive and inspect the returned product. Please note that the refund process may take up to 10 business days to complete, depending on your payment provider.
Exchanges
If you need to exchange an item for a different size, model, or color, please contact us within 30 days of purchase. We’ll guide you through the exchange process and let you know if any additional charges or shipping fees apply.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order. We will provide you with a prepaid return label and arrange for a replacement or refund, at no additional cost to you.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong or damaged item. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item without tracking.
How to Return an Item
To initiate a return, email us at info@shinehato.com with your order number, the product you wish to return, and a brief description of the reason for the return. Our customer support team will respond promptly with the next steps.